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Home > Help & Info > Return and Exchange Policy

Return and Exchange Policy

OptionStage.com Return & Exchange Policy:

If your product becomes defective within the first thirty (30) days of the invoice date, you may return it for an exchange only. ALL SALES ARE FINAL. Only defective item can be exchange for the same item or refund for the purchase price. Please double check and confirm on any items you are ordering before check out. Thank You

All non-defective returns are subject to a minimum 20% and up of restocking fee and must be file the RMA Form within the first 30 days of the invoice, depends on returned item condition. (shipping & handling is Non-Refundable)

Optionstage.com will not be liable if you order the wrong product. We have provided detail information & specification of items we sell on this site for customers to review before purchase. (Except the customers put down the information on the order and we will double check the application and fitment for you.)

Return and Exchange Customer:

Before returning any item, you must contact our RMA DEPT using our RMA FORM within thirty days of your invoice and we will provide you with return instructions and a RMA (Return Merchandise Authorization) number, the RMA numbers are only good for 12 days from the day of issue. Option Stage will only offer a refund on unopened items. Defective items may be returned for a same-item exchange only.

In order to receive full credit, your purchase must be returned with shipping prepaid. All items must be in "as-new" condition, in original packaging and, with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a minimum 20% restocking fee, depends on returned item condition, shipping & handling is Non-Refundable and must be completed within 30 days of the invoice date. For all lighting products sold please test product for factory defects prior to installation. Once attempts of installation have been made, all light products are not returnable. No cancellation, refund, or exchanges on special order item.

We provide technical specification and manufacturer part number information so that you can make an educated buying decision.

Option Stage will not be liable if you order the wrong product. We have provided detail information & specification of items we sell on this site for customers to review before purchase.
For any shipment that is refused, you will automatically be charged $5.00 or 10%, whichever is greater, to cover costs associated with processing your order and return. Shipping costs are not refundable
We will issue a full refund for the product when your return meets these guidelines. The cost of shipping will be credited only in those instances where the return is a result of our error.

Damaged Products:

If your product has been damaged in shipment; you must contact us within 24 hours of receipt. Please call us immediately at 1-510-887-1238. Our Customer Service DEPT will guide you through a return and/ or exchange and replacement.

You may also complete our RMA FORM for reporting shipment demage.

All parts are covered only by the Manufacturer Warranty after the first 30 days from the invoice's date. Manufacturer warranties vary and are included with your product and should be reviewed carefully for additional information. Option Stage provides at least 30-day guarantee on the workmanship of products. After 30 days, any defect in the product must be addressed directly with the manufacturer. Please review the manufacturer information you receive with your new product to learn more about the manufacturer warranty.

Contact Us:

If you have any question on our RMA Policy, please contact us.

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(C) 2006-2019 OptionStage.com . All Rights Reserved.
NOTICE TO CONSUMER: Some of the products we sale are for racing and off-road vehicle only, lighting products are solely as auxiliary lighting. Please check with your local DMV or vehicle department for regulations and information, Optionstage.com is not responsible for any legal issues regarding of any product you purchase here, Please make sure of your orders & legality of the product before making any purchases. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to refuse or cancel any order. We reserve the right, without liability or prior notice, to revise, discontinue, or cease to make available any or all products or to refuse or cancel any order. Optionstage.com is not responsible for any typographical, photographic or technical errors.